Shipping policy

SHIPPING AND DELIVERY 

At MAGUS, we are committed to delivering our tactile, high-quality products to our global community as efficiently as possible. All orders are dispatched from our facility in the United Kingdom.

1. Order Processing & Fulfillment

In-Stock Items: All in-stock items will be shipped within 2 business days after your order has been placed.

Pre-Orders: For items marked as pre-order, please allow 4 - 8 weeks from your order date for your purchase to be dispatched. Please refer to the specific product page for a more accurate dispatch date. 

Combined Orders: If your order contains both in-stock and pre-order items, the entire shipment will be held until the pre-order product is ready for dispatch.

2. Shipping Destinations & Estimates

Delivery times are estimates and commence from the date of shipping. Please note that our couriers do not deliver on weekends or public holidays. 

United Kingdom: 1-3 Business Days 

European Union: 2-5 Business Days

United States: 4-7 Business Days

Rest of the world: 5-10 Business Days

3. Complimentary Worldwide Shipping

We are pleased to offer Free Worldwide Shipping on all orders of 4 pairs of socks or more. This discount is automatically applied at checkout once the quantity threshold is met.

4. International Customs, Duties & Taxes

For all international orders (outside of the UK), shipments are made on DDU (Delivery Duty Unpaid) terms. This means MAGUS is responsible for the transport of the goods to the final destination, but the customer is responsible for any local import taxes or customs duties that apply in their country.

Payment: If import duties are charged, you will be contacted and invoiced directly by our courier (e.g., Royal Mail, DHL, or local partners).

Customs Procedures: While we strive for swift delivery, any delays arising from local customs procedures are beyond our control. MAGUS cannot be held responsible for transit delays caused by international customs clearance.

5. Order Tracking & Variations

Once your order has been handed to our courier, you will receive a Dispatch Confirmation email containing your tracking number. Please note that shipping and delivery times may vary slightly during promotional periods or seasonal holidays.

For any specific questions regarding your delivery, please contact our support team at support@magus.london