Refund policy

Returns

If you are not completely satisfied with your MAGUS product, you may request a return or exchange for eligible items within 14 days of delivery. To be eligible for a refund, items should be in their original condition: unused, unworn, and returned in their original packaging.

Hygiene Notice: For hygiene reasons, socks that have been worn, washed, or removed from their original packaging are ineligible for return or exchange.

To initiate a return, please contact MAGUS customer support at support@magus.london for approval. Once your request is approved, we will provide you with specific return instructions. Please note that unless the item is faulty, all return shipping costs are the responsibility of the customer.

Refunds

Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 14 days of MAGUS receiving the product. Original shipping costs are non-refundable unless the product is deemed faulty. The time for the refund to be processed by your bank or card issuer may vary depending on your payment method.

Discretionary Returns

Returns are accepted at the sole discretion of MAGUS. If, upon inspection, an item is deemed ineligible for a refund (e.g., it shows signs of wear or damage), we reserve the right to return the item to you or deduct a fee from the refund to cover necessary cleaning or repair costs. All returns are handled on a case-by-case basis.

Exchanges

Exchanges are available for eligible items subject to current stock availability. If you wish to exchange an item for a different size, please contact us to initiate the process. If your requested item is unavailable, you may choose between a refund or store credit.

Important Notes

Different values: We cannot perform direct exchanges for items of a different commercial value. In these cases, we will process your original order as a return and issue a refund. You will then need to place a new order for the desired item.

Faulty Products: If you receive a defective or incorrect product, please contact us within 14 days of delivery so we can arrange a replacement or full refund in accordance with consumer protection laws.